Living Chandeliers - Return & Exchange Policy
FAULTY FRAME, CONNECTORS AND SUSPENSION WIRES
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund or exchange where the Living Chandeliers frame, connectors and suspension wires are faulty. Send us an email at info@livingchandeliers.com to let us know of any concerns.
If the Living Chandelier has already been installed and is faulty we will come and inspect the product to determine if it is a genuine fault. If it is faulty we will remove the Living Chandelier and give you a refund or exchange it with a replacement. If you want a refund the cost of repairing any holes created to install the Living Chandelier will be at the cost of the purchaser of the product.
The future owner of a Living Chandelier can be assured that the structure is rated to carry well in excess of possible plant mater capable of growing in it.
The Living Chandelier is not to be swung from or sat in, therefore Living Chandeliers Pty Ltd are not liable for any injury or damage to property that may occur.
The Commercially Compliant Living Chandeliers are fabricated from 316 Stainless steel and as such carry a 24 month replacement guarantee on the frame, connections and suspension wires.
The Repurposed Residential Living Chandeliers are made from a recycled product with no original guarantee of durability and as such we have recoated for weather durability but not for material strength. A 3 month replacement guarantee applies to the frame and a 24month replacement guarantee for connectors and suspension wires.
To complete your return or exchange we require your full name, address, and original invoice number as proof of purchase.
Your refund will be processed within 10 days.
OUR INSTALLATION GUARANTEE
We deliver and install our Living Chandeliers throughout South East Queensland and Northern NSW. If you live outside these areas please contact us at info@livingchandeliers.com and we can see if it’s possible to get to you.
While every effort is taken to ensure the structural load bearing capacity of the host structure is capable of suspending the Living Chandeliers from we won’t assume to know the internal makeup or densities of the existing material. No guarantees can be provided for faulty existing materials.
PLANTS
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. Check your ‘plant order’ on arrival before installation. If your plant order is incorrect, or arrives in poor condition, please contact us directly, as soon as possible, and certainly within 7 days.
View our plant guarantee below for more information.
OUR PLANT GUARANTEE
At Living Chandeliers, you can make a purchase with confidence. Our plant guarantee extends as far as all plants shall be healthy and still ‘alive’ or capable of growing for a period of 3 months from purchase if you have followed the free Plant Range Instructions given with each purchase. Any items that do not grow within 3 months of purchase will be replaced or substituted with a different plant variety.
To complete your plant exchange or substitution we require you to email us at info@livingchandeliers.com your full name, address, and invoice number as proof of purchase.You will need to email us photographs of the plants so we can see the problem and take steps to identify and rectify it.
No guarantee exists as to the cultural behavior of plants, all advice is advice only, not all plants will follow their cultural specifications.
No guarantee is given in that a plant can alternately be a sub species of a species. Whilst all expert care and knowledge is used when selecting plants, occasionally and very rarely the species may be slightly different from the species ordered.